Our promise to every customer
KES Energy has committed to the GOGLA Consumer Protection Code, the industry standard for how off-grid solar companies should treat their customers. These six promises are the minimum you can expect from us, from the day you first speak to one of our agents until your system is fully paid off.
- 1
We are open and honest
Before you sign, we explain the full price, the monthly payment, how long you will pay, and what happens if you miss a payment, in a language you understand. Every time you pay, you receive a confirmation.
- 2
We sell responsibly
We only want to sell you a system you can afford. Every sale is checked by our call centre, who make sure you understand your agreement before your system is switched on.
- 3
We look after you
Your system is under warranty for at least as long as your payment plan. If something goes wrong, call or WhatsApp us. We will help you and repair or replace faulty products as quickly as we can.
- 4
We supply quality products
Our products meet recognised quality standards. Systems that need installation are installed by trained installers, and every system comes with instructions on safe use and care.
- 5
We protect your information
We only collect the information we need to serve you, we keep it safe, and we never sell it. We follow the Protection of Personal Information (POPI) Act.
- 6
We treat you with respect
Our staff and agents must always treat you politely and fairly, and may never threaten, shout at or embarrass you. If hard times make it difficult to pay, talk to us and we will work with you to find a solution.
Not happy? Tell us.
If you have a question, a complaint, or want to report the behaviour of one of our agents, contact us. Every complaint is recorded and followed up, and complaining will never count against you or your account.
If you are not satisfied with how we resolved your complaint, you may contact the National Consumer Commission.
Monday to Friday, 08:00–16:30